Privacy Policy

1. Who this policy covers

This policy explains how Etaya handles personal information collected through our corporate websites and business inquiries. Etaya Innovations Pvt Ltd operates our India website, and Etaya Labs Inc. operates our Canada website. The entity identified in your proposal or agreement is responsible for the services you purchase.

Client products and services may have separate privacy notices and data processing agreements. Those documents govern information processed within those products or on a client’s behalf.

2. Information we collect

When you contact us, request a consultation, or download a resource through a form, we collect the information you submit. This may include your name, email address, phone number, company, project requirements, message, and other details you choose to share. Please avoid submitting passwords, financial account details, or sensitive personal information through website inquiry forms.

Our website and service providers may receive technical and usage information such as IP address, browser and device information, pages visited, referring URLs, and interactions with our website. Inquiry submissions can also include the page or campaign that led you to contact us.

3. How we use information

We use inquiry information to respond to you, understand your requirements, arrange discussions, prepare proposals, deliver agreed services, and maintain business records. We use technical and usage information to operate and secure the website, troubleshoot problems, and understand website and campaign performance.

Where consent is required for an activity, we seek that consent. You may ask us to stop promotional communications by contacting us or using any unsubscribe option provided. Sending an inquiry does not require you to subscribe to marketing.

4. Service providers and disclosures

Website hosting, communications, form processing, and analytics providers may process information to support these purposes. Our website uses Formspree to receive inquiry submissions and Google Tag Manager to manage website measurement tags. The information processed depends on the form you submit and the tags configured on the website.

We may disclose information where required by law, to protect legal rights or website security, or as part of a business reorganisation subject to applicable safeguards. If information needs to be used for a new purpose requiring your consent, we will seek that consent.

5. Cookies and tracking

Cookies and similar technologies may be used by website services and measurement tags to recognise a browser, measure visits, and attribute inquiries to campaigns. Google Tag Manager manages tags; the cookies and information collected depend on which tags are enabled.

You can manage or delete cookies through your browser settings. Blocking cookies may affect some website features. Browser controls do not necessarily stop every form of technical logging or measurement.

6. Retention and security

We retain information for the purposes described in this policy and for applicable contractual, recordkeeping, dispute-resolution, and legal requirements. Retention varies with the type of information and our relationship with you. Contact us to ask about retention or request deletion.

We use reasonable organisational and technical safeguards to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

7. International processing

Etaya operates in India and Canada, and service providers may process or store information in other countries. Information processed outside your country may be subject to local laws and lawful access by authorities. Where required, we use applicable safeguards for international transfers.

8. Your choices and privacy requests

Depending on the law applicable to you, you may request access to, correction of, or deletion of your information, withdraw consent, or raise a concern about its use. Email support@etaya.in with the subject “Privacy request” and describe your request. We may need to verify your identity before responding.

Withdrawing consent does not affect processing already lawfully carried out. Some information may need to be retained for legal or contractual reasons; we will explain any applicable limits when responding. You may also raise a concern with the privacy authority responsible for your jurisdiction.

9. Children’s information

Our corporate website and business inquiry forms are intended for adults acting in a business or professional capacity. If you believe a child has provided personal information to us, please contact us so we can review and address it.

10. Links and policy updates

External websites linked from our site have their own privacy practices. Review their notices before sharing information with them.

We may update this policy as our website, practices, or applicable requirements change. The date above identifies the latest revision. Where required, we will provide additional notice or obtain consent for material changes.